Reverting the upgrades was enough for all systems to work again. All users can login using SSO 👏
We have reached out to affected customers separately over email. Thank you for your patience.
Mar 12, 2023 - 03:25AM
Update
After long meetings with our vendor for SSO, we have reverted all package updates. Most systems are back in production
Mar 12, 2023 - 03:00AM
Investigating
Upon investigation, we learned that our vendor who helps us manage SSO login had an incident. Their updated versions of libraries caused some panic.
Unfortunately, a handful of customers using SSO are affected. Some of their responders are not able to login but responders who are already logged in are not facing any issues.
Mar 12, 2023 - 02:22AM
Identified
Some customers are facing issues logging in via SSO. We are working on resolving this right away!