We published an entire post mortem of our Dashboard's outage. You can read it here - https://spike.sh/blog/postmortem-of-our-dashboards-outage/

We could not update our status live on our status page during this entire incident. Full transparency - we are adding all the incident details after the incident has been resolved by back dating the events. There is no excuse for this and we apologise for not bringing in complete transparency with you all. This is not how we will do things going ahead. We are learning to better our processes around transparency and you will see live updates automatically going further. Thank you 🙏

This incident has been resolved.

The dashboard microservice is unable to connect to our databases.

Our user identified this and we have alerts from the monitoring service for this exact time of 05:19 AM AEST.