SMS alerts to some United States numbers are failing
Resolved
We have completed our compliance requirements and taken a step further with ::
1. A2P messaging
2. Highest SHAKEN/STIR attestation
3. and CNAM Registration for voice calls
These compliances create a new trust and reputation with carrier providers across the United States 🇺🇸
In turn, even better and more reliable alerts for you.
Sep 28, 2023 - 01:15PM
Update
To support SMS for some carriers and newer accounts using U.S. numbers, we are expediting to match all compliance requirements.
This includes consent messages on sign-up and Add/Edit phone number in settings.
Sep 28, 2023 - 06:52AM
Identified
We are currently investigating SMSes failing for some US numbers. Initial investigation mainly points towards creating multiple campaigns according to US's A2P 10DLC compliance requirements.