SMS alerts to some United States numbers are failing

SMS alerts

Degraded performance

Resolved

We have completed our compliance requirements and taken a step further with :: 1. A2P messaging 2. Highest SHAKEN/STIR attestation 3. and CNAM Registration for voice calls These compliances create a new trust and reputation with carrier providers across the United States 🇺🇸 In turn, even better and more reliable alerts for you.

Sep 28, 2023 - 01:15PM (UTC)

Update

To support SMS for some carriers and newer accounts using U.S. numbers, we are expediting to match all compliance requirements. This includes consent messages on sign-up and Add/Edit phone number in settings.

Sep 28, 2023 - 06:52AM (UTC)

Identified

We are currently investigating SMSes failing for some US numbers. Initial investigation mainly points towards creating multiple campaigns according to US's A2P 10DLC compliance requirements.

Sep 28, 2023 - 12:16AM (UTC)

Components affected

SMS alerts

Reported on

Thu, Sep 28, 2023 12:16 AM (UTC)

Resolved at

Thu, Sep 28, 2023 1:15 PM (UTC)

Thursday Sep 28, 2023