Issues with SMS to United States 🇺🇸

SMS alerts

Degraded performance

Resolved

SMS to United States regions have returned to a high rate of delivery. This incident is now resolved. Over the past few days, we have worked with our vendors to comply with new SMS templates. This needed some revamps around our architecture to include more phone numbers, one for a different use case - on-call, otps, and incidents. The result is a new contact card. Please download and update our contact in your phone - https://cdn.spike.sh/Spike.sh-contact-card.vcf We apologise for the inconvenience. Thank you.

Oct 08, 2023 - 03:45AM (UTC)

Update

Our new SMS formats as per U.S. phone companies are now submitted for review. In addition, we have also complied with SHAKEN/STIR calling, CNAM, and Voice integrity to get increased delivery rates with phone carrier companies in the U.S. The new formats are optimised to include Timestamps of incidents, Priority, Severity, and Incident links so you can view them directly on the mobile dashboard or App.

Sep 29, 2023 - 02:53PM (UTC)

Identified

SMS to the United States is facing an incident with a depleted success rate. We are working with our vendors to expedite new compliance with revamped SMS messages. This calls for a new set format for SMSes and we are working on expediting the process. Stay tuned and we apologise for this inconvenience.

Sep 29, 2023 - 06:52AM (UTC)

Components affected

SMS alerts

Reported on

Fri, Sep 29, 2023 6:52 AM (UTC)

Resolved at

Sun, Oct 8, 2023 3:45 AM (UTC)

Friday Sep 29, 2023