Paste the below command in your preferred Slack channel to get status updates.
Learn more
Microsoft Teams
Use the RSS connector in Microsoft Power Automate and paste the below link to get status updates.
Learn more
Incidents are grouped incorrectly
Operational
Incidents are grouped incorrectly
Postmortem
We encountered an incident involving incorrect grouping of different incidents. Our postmortem has some extensive details for all our users. At Spike, we are committed to alerting you when things go awry so it’s only fair we keep it absolutely transparent regarding any incidents.
Got all the migrations finished and cleaned some previous data. More importantly, the new flow for incidents and their ids storage is up and running.
All grouping is now as intended before. We are monitoring the grouping and id service for incidents.
Thanks.
Postmortem to come soon.
Mar 14, 2024 - 11:45AM
(UTC)
Update
🚧 We have identified the issue and working on an immediate fix for this. These are the 2 steps we will be doing
Installing a new flow for incident and their ids stored
Migrations on some older incidents to move them to new data storage - Incident History
We will keep you posted 👍
Mar 14, 2024 - 08:20AM
(UTC)
Identified
Different incidents are getting grouping together. This has led to incorrect repeated incident metrics for some incidents. We are currently investigating this incident.