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Issues Creating New Escalations for Some Users (Slack User Fetching Impacted)
Escalations
Operational
Issues Creating New Escalations for Some Users (Slack User Fetching Impacted)
Resolved
We traced the issue to Slack rate limiting. This affected how we loaded users from Slack, especially in workspaces with a large number of users. We’ve now improved how we handle pagination (cursor-based loading) to manage this better. Everything should work as expected now.
Sorry about the inconvenience!
Jul 10, 2025 - 04:43PM
(UTC)
Identified
Some users are currently unable to create new escalations. This issue appears to be related to Slack not fetching all users correctly during setup. Our team is actively investigating and working on a fix. We’ll share updates as we make progress.