Alerts are not sent to private slack channels

ChatOps

Partial outage

Resolved

The solution is to invite the Spike bot to your private channels to restore alerts. Simply run /invite @Spike.sh in the affected channels to resolve the issue.

We’re reaching out to all admins and managers to ensure the Spike bot is added to their private channels.

While this technically resolves the incident, full resolution requires all admins using private channels the Spike app on Slack and get the Spike bot added to their respective private channels.

Our apologies. Please do check your inbox for further instructions.

Dec 13, 2024 - 03:10PM (UTC)

Update

We’ve identified that the issue stems from Slack’s updated private channel permissions.

This impacts escalations configured with private channels prior to 11th December 2024 and is limited to Slack workspaces using the latest version of Spike’s Slack app.

Dec 13, 2024 - 02:30PM (UTC)

Identified

All private channels are not able to receive incident alerts from our Slack app.

We are investigating and will keep you updated.

Dec 13, 2024 - 02:23PM (UTC)

Components affected

ChatOps

Reported on

Fri, Dec 13, 2024 2:23 PM (UTC)

Resolved at

Fri, Dec 13, 2024 3:10 PM (UTC)

Friday Dec 13, 2024