Thursday Apr 03, 2025

Unable to Override Specific Person’s On-Call Shift
Oncall

  Operational

Unable to Override Specific Person’s On-Call Shift
Resolved

This incident has been resolved. The override now correctly applies only to the selected user. No existing on-call schedules were affected, and no action is needed from users.


Thank you for your patience.

Apr 03, 2025 - 07:50AM (UTC)
Identified

We're currently investigating an issue where overriding a specific person's on-call shift between two timestamps is not working as expected. Instead of overriding only the selected user’s shift, the system is overriding all users’ shifts during that time range.


We’ll share an update as soon as we identify the root cause.

Apr 03, 2025 - 07:04AM (UTC)

Components affected

Oncall

Reported on

Thu, Apr 3, 2025 7:04 AM (UTC)

Resolved at

Thu, Apr 3, 2025 7:50 AM (UTC)