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On-Call Overrides Not Routing Correctly
Oncall
Operational
On-Call Overrides Not Routing Correctly
Resolved
A fix has been deployed. We are continuing to resolve affected existing shifts and monitoring the situation closely.
Mar 23, 2026 - 03:26PM
(UTC)
Update
The issue has been identified and a fix is being implemented.
Mar 23, 2026 - 02:52PM
(UTC)
Identified
We've received reports that on-call overrides without a specific person override are not being applied correctly during active shifts. While the override appears correctly in the calendar UI, incidents and calls continue to route to the original on-call person instead of the override.